Terms and Conditions for Golfvante

1. About Golfvante

Golfvante.com is operated by Vant & Co AB (company registration no. 556870-2731), with its registered office in Svedala, Sweden.

By completing a purchase on Golfvante.com, you accept these Terms and Conditions.

2. Orders

Once an order has been placed, an order confirmation will be sent to the email address provided at the time of purchase.

The order confirmation contains information about the products ordered, prices, payment method, and delivery and billing addresses.

Please always check that the information is correct. If anything is incorrect, please contact us as soon as possible at [email protected].

Golfvante reserves the right to refuse or cancel an order if:

• incorrect information has been provided,
• the product is unavailable,
• there is an obvious pricing error,
• fraud is suspected,
• discount codes or offers have been misused,
• the order otherwise violates applicable law or these Terms and Conditions.

3. Prices

Prices on Golfvante.com are primarily displayed including VAT (customers may actively choose to display prices excluding VAT).

Any shipping costs are displayed before the purchase is completed.

We reserve the right to correct:

• printing errors,
• technical errors,
• price changes from suppliers,
• currency fluctuations,
• incorrectly published prices.

In the event of an obvious pricing error, Golfvante has the right to cancel the order before delivery.

4. Payment

We offer payment through:

• Klarna
• Swish
• Kustom Checkout (where applicable)

Payments are processed by the respective payment provider in accordance with their terms and conditions.

Refunds are normally made using the same payment method used for the purchase unless otherwise agreed.

5. Delivery

Normal delivery time within Sweden is 2–5 business days.

International deliveries normally take 9–12 business days, but delivery times may vary depending on the country, customs clearance and local carrier.

Golfvante normally dispatches orders on Tuesdays and Thursdays.

During campaigns, peak season or periods of high order volumes, delivery times may be longer.

For pre-orders, the entire order will be dispatched once all products are in stock, unless otherwise stated.

Golfvante is responsible for handing the shipment over to the selected carrier. Delivery is considered completed when the goods have been handed over to the customer (or to a location selected by the customer) or to someone receiving them on the customer's behalf, in accordance with applicable consumer legislation.

6. Carriers

We primarily use PostNord.

Other carriers may also be used for international deliveries.

In certain cases, the carrier may leave the shipment at the door, in the mailbox or at a collection point in accordance with the carrier's terms and conditions.

7. Uncollected Parcels

Shipments that are not collected and are returned to Golfvante will be charged as follows:

• Sweden: SEK 100
• Other countries: SEK 200

The fee corresponds to our actual costs for shipping, return shipping and administration.

Orders are still covered by applicable distance-selling legislation even if a parcel is not collected. If the customer wishes to exercise their right of withdrawal, Golfvante must be notified in accordance with Section 10.

8. Discount Codes and Promotions

Discount codes are personal unless otherwise stated.

Discount codes normally cannot be combined with other offers.

Golfvante reserves the right to refuse or cancel an order if misuse of promotions or discount codes is suspected.

9. Customer Club

Any offers within Golfvante's customer club normally apply only to regular prices.

Golfvante reserves the right to change or discontinue the customer club and its benefits at any time.

10. Right of Withdrawal

As a consumer, under Swedish distance-selling legislation, you have the right to withdraw from your purchase within 14 days from the day on which you, or someone acting on your behalf, received the goods.

The right of withdrawal does not apply to business purchases.

To exercise the right of withdrawal, you must notify Golfvante before the withdrawal period expires. The notification must be sent to [email protected] and must include:

• name
• address
• email address
• order number
• which products the return concerns

Once we have received your notification, you will receive information on how to make the return.

The return shipment must be sent back no later than 14 days after you notified us that you wish to exercise your right of withdrawal.

11. Returns

For a return to be processed correctly, the product must be returned:

• properly packaged,
• in its original packaging,
• complete,
• in substantially unchanged condition.

We recommend sending the return with tracking, as the customer is responsible for the product until it has been received and registered by Golfvante.

If a return does not include an order number or other identifying information, processing may take longer.

12. Return Fees

When exercising the right of withdrawal or making another return, the following return fees apply and will be deducted from the refund.

If Golfvante provides a QR code for a return via PostNord, a return fee of SEK 119 will apply instead and will be deducted from the refund. This service is available only within Sweden.

If the return is due to an approved complaint regarding a defective product, no return fee will be charged.

13. Condition of Products When Returned

You have the right to inspect the product in the same way as you would be able to in a physical store.

The product may be carefully tried on in order to assess its size, fit and characteristics.

If the product has been used more than necessary to establish its function and characteristics, Golfvante has the right to make a deduction from the refund corresponding to the reduction in value of the product in accordance with applicable distance-selling legislation.

For golf gloves, this means that the following will normally result in a reduction in value:

• use during play,
• visible wear,
• dirt,
• moisture exposure,
• stretched leather,
• altered fit,
• damage to Velcro, seams or materials.

The original packaging must be returned in a condition that allows the product to still be sold as new. If the original packaging is missing or significantly damaged, a deduction for reduction in value may be made.

14. Refunds

For an approved return, payment will be refunded without undue delay and no later than 14 days from the date Golfvante receives the returned product or the customer provides evidence that the product has been sent back.

For a full return, the following will be refunded:

• the price of the product,
• any standard delivery charge in accordance with applicable distance-selling legislation,

less:

• the return fee,
• any deduction for reduction in value.

For partial returns, only the returned products will be refunded. Any original shipping charge will normally not be refunded.

Refunds will be made using the same payment method used for the purchase unless otherwise agreed.

15. Return Address

16. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

• custom-made or personalised products,
• products manufactured according to the customer's specific requirements,
• sealed products where the seal has been broken and the product is not suitable for return for health or hygiene reasons,
• business purchases,
• other products for which the right of withdrawal is excluded by law.

17. Complaints

If a product is defective or damaged, a complaint should be made as soon as the defect is discovered.

The complaint should be sent to [email protected] together with:

• name,
• order number,
• a description of the defect,
• clear photographs showing the defect.

Golfvante may request additional information before processing the complaint.

For an approved complaint, Golfvante will cover all reasonable costs directly associated with the complaint.

If the complaint is approved, Golfvante may, at its discretion:

• repair the product,
• send a replacement product,
• offer a price reduction,
• refund the purchase.

18. Golf Gloves as Consumable Products

Golf gloves are subjected to significant mechanical stress and are regarded as consumable products.

Their lifespan is affected by factors including:

• fit,
• grip pressure,
• frequency of use,
• weather,
• moisture,
• perspiration,
• storage,
• care.

Cabretta leather is a natural material that gradually changes with use.

As Cabretta leather is a natural material, variations in colour, texture and surface appearance may occur. Minor spots, marks and colour variations may be natural characteristics of the leather or may arise during manufacturing and processing. Such cosmetic variations that do not affect the glove's function, fit or durability are regarded as a natural characteristic of the material and do not normally constitute grounds for a complaint.

Normal wear and tear, natural ageing or consumption through use do not constitute grounds for a complaint.

Golfvante therefore provides no guarantee against normal wear and tear.

However, if a product is found to have an original material or manufacturing defect, the matter will be handled in accordance with applicable consumer legislation.

In certain cases, Golfvante may offer goodwill even where no statutory right to make a complaint exists. Any such goodwill measure is voluntary and does not affect the consumer's statutory rights.

19. Product Information

We strive to ensure that all information on Golfvante.com is accurate.

However, we reserve the right to correct:

• printing errors,
• typographical errors,
• technical errors,
• products being sold out,
• minor colour differences between product images and the actual product.

As several of our products contain natural materials and involve elements of craftsmanship in their manufacture, minor variations may occur in colour, texture, seams, printing and fit. Such variations do not constitute defects in the product.

20. Personal Data and GDPR

Golfvante respects your privacy and processes personal data in accordance with the EU General Data Protection Regulation (GDPR) and other applicable data protection legislation.

The data controller is:

When you use Golfvante.com or make a purchase, personal data is processed in accordance with this section.

21. Personal Data We Process

Depending on how you use our website, we may process the following personal data:

• name
• personal identity number (only when required by the selected payment provider)
• address
• delivery address
• telephone number
• email address
• IP address
• order history
• payment information
• delivery information
• communications with customer service
• technical information about your device and browser
• information collected through cookies and similar technologies.

We process only personal data that is necessary for the relevant purpose.

22. Why We Process Personal Data

We process personal data in order to:

• administer and deliver orders,
• process payments,
• provide customer service,
• process returns and complaints,
• comply with legal obligations,
• prevent fraud,
• send information about orders,
• send newsletters and marketing communications with consent,
• analyse and develop our website,
• improve our products and services.

23. Legal Basis for Processing

Golfvante processes personal data on the following legal bases:

Performance of a Contract

When you make a purchase, we process the personal data necessary to perform the purchase agreement.

Legal Obligation

We process data where required under accounting legislation, tax legislation or other applicable law.

Legitimate Interest

We may process certain data in order to develop our business, improve the customer experience, prevent fraud and respond to customer enquiries.

Consent

Newsletters (including SMS), certain marketing communications and certain cookies are processed only where you have provided your consent.

You may withdraw your consent at any time.

24. How Long We Retain Personal Data

Personal data is never retained for longer than necessary.

Examples:

• order information is retained in accordance with applicable accounting legislation,
• customer service matters are retained for as long as necessary to handle the matter,
• marketing consents are retained until consent is withdrawn,
• certain technical logs are retained for a limited period for security purposes.

When the data is no longer required, it is deleted or anonymised.

25. Who We Share Personal Data With

In order to operate our business, we share personal data with suppliers that process data on our behalf.

Such recipients may include:

Payment

• Klarna
• Swish
• Kustom Checkout

E-commerce Platform

• Quickbutik

Shipping

• PostNord
• other carriers for international deliveries

Newsletters, Email Marketing & SMS

• Mailchimp

Analytics and Marketing

• Google
• Meta

We share only the personal data necessary for the relevant purpose.

All data processors are required to process personal data in accordance with the GDPR and our instructions.

Golfvante never sells personal data to third parties.

26. Transfers Outside the EU/EEA

Some of our suppliers may process personal data outside the EU/EEA.

Where such transfers occur, Golfvante ensures that they are carried out in accordance with applicable data protection legislation, for example through:

• European Commission adequacy decisions,
• the EU's Standard Contractual Clauses,
• other safeguards approved under the GDPR.

27. Your Rights

Under the GDPR, you have the right to:

• receive information about the personal data we process,
• request access to your personal data,
• request correction of inaccurate data,
• request deletion of data where there is no legal basis for its processing,
• request restriction of processing,
• object to certain processing,
• request data portability where permitted by law,
• withdraw consent previously given,
• lodge a complaint with the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten).

Requests should be sent to:

[email protected]

28. Information Security

Golfvante continuously implements technical and organisational security measures to protect personal data against unauthorised access, loss, alteration or unlawful processing.

These measures include:

• encrypted communications (SSL/TLS),
• secure payment solutions,
• access controls,
• security procedures implemented by our suppliers.

29. Cookies

Golfvante uses cookies and similar technologies in order to:

• ensure that the website functions correctly,
• remember your settings,
• analyse traffic,
• improve the user experience,
• measure marketing performance,
• display relevant advertisements.

Certain cookies are necessary for the website to function.

Other cookies are used only with your consent where required by applicable law.

You may change or withdraw your consent at any time through our cookie settings or your browser settings.

30. Intellectual Property Rights

All content on Golfvante.com, including but not limited to text, product descriptions, photographs, illustrations, logos, videos, graphics, designs, trademarks and other material, belongs to Golfvante or is used with the permission of the relevant rights holder.

The content may not be copied, published, distributed, stored or used for commercial purposes without Golfvante's written consent.

Unauthorised use may result in civil and criminal liability under applicable law.

31. Limitation of Liability

Golfvante is not liable for indirect damages, consequential damages, loss of profit or other indirect financial loss to the extent permitted by mandatory law.

Golfvante's liability is limited to the value of the product concerned, unless otherwise required by mandatory consumer legislation.

Nothing in these Terms and Conditions shall be interpreted as limiting any rights consumers have under mandatory law.

32. Force Majeure

Golfvante is not responsible for delays or failure to perform its obligations where this is due to circumstances beyond our reasonable control.

Examples of such circumstances include:

• natural disasters,
• fire,
• flooding,
• pandemic or epidemic,
• war or war-like events,
• acts of terrorism,
• government decisions,
• strikes, lockouts or other labour disputes,
• major disruptions affecting carriers,
• power outages,
• telecommunications or internet disruptions,
• cyberattacks,
• supply problems affecting subcontractors.

Once the impediment ceases, Golfvante's obligations under the agreement will resume.

33. Product Changes

Golfvante continuously works to develop and improve its products.

We therefore reserve the right to make minor changes to products, packaging, labels and production methods, provided that such changes do not result in a material deterioration in the product's function or quality.

34. International Orders

Golfvante sells products to several countries.

The customer is responsible for ensuring that the products ordered may be imported into the destination country.

Customs duties, taxes or other government charges outside the European Union may apply and are payable by the customer unless expressly stated otherwise.

Delivery times to countries other than Sweden are estimates and may be affected by factors such as customs clearance, local carriers and national public holidays.

35. Changes to the Terms and Conditions

Golfvante reserves the right to update or amend these Terms and Conditions at any time.

The version published on Golfvante.com at the time of purchase applies to the relevant purchase.

Changes do not affect agreements already entered into.

36. Governing Law and Dispute Resolution

These Terms and Conditions are governed by Swedish law.

However, consumers will always benefit from any mandatory consumer protection provisions under the law of the country in which they are habitually resident, to the extent that such legislation provides stronger protection than Swedish law.

If a dispute cannot be resolved through dialogue between the customer and Golfvante, the consumer may refer the matter to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN) for review.

Golfvante follows ARN's recommendations.

Consumers residing within the EU may also have the right to use alternative dispute resolution procedures where available under applicable legislation.

37. Contact

If you have any questions about your order, our products or these Terms and Conditions, you are always welcome to contact us.

38. Languages and Translations

These Terms and Conditions were originally drafted in Swedish and have been translated into other languages to make them accessible to our customers.

In the event of any discrepancy between language versions, the original Swedish version shall serve as the guiding version for interpretation, to the extent that this is compatible with mandatory consumer legislation in the country where the customer is habitually resident.

If any wording is unclear, you are always welcome to contact Golfvante before completing your purchase.