Terms and conditions for Golf gloves

1. About Golf Mitt

Golfvante.com is operated by Vant & Co AB (corporation number 556870-2731) with registered office in Svedala, Sweden.

By making a purchase on Golfvante.com you accept these terms and conditions.

2. Order

When an order is placed, an order confirmation will be sent to the email address provided at the time of purchase.

The order confirmation contains information about ordered products, prices, payment methods, and delivery and billing addresses.

Always check that the information is correct. If anything is incorrect, please contact us as soon as possible via [email protected] .

Golfvante reserves the right to refuse or cancel an order if:

• information provided incorrectly,
• the product is not available,
• an obvious pricing error has occurred,
• there is suspicion of fraud,
• discount codes or offers have been abused,
• the order otherwise violates applicable law or these terms and conditions.

3. Prices

Prices on Golfvante.com are initially displayed including VAT (customers can actively choose to display excluding VAT).

Any shipping costs will be displayed before the purchase is completed.

We reserve the right to:

• printing error,
• technical errors,
• price changes from suppliers,
• currency fluctuations,
• incorrectly published prices.

In the event of obvious price errors, Golfvante has the right to cancel the order before delivery.

4. Payment

We offer payment through:

• Klarna
• Swish
• Kustom Checkout (where applicable)

The payment is handled by the respective payment provider according to their terms and conditions.

Refunds are normally made via the same payment method used for the purchase unless otherwise agreed.

5. Delivery

Normal delivery time within Sweden is 2–5 working days.

International deliveries are normally made within 9-12 business days, but delivery times may vary depending on country, customs clearance and local carrier.

Golfvante normally ships orders on Tuesdays and Thursdays.

During promotions, peak season or high order pressure, delivery times may be longer.

For pre-orders, the entire order will be shipped when all products are in stock unless otherwise stated.

Golfvante is responsible for ensuring that the shipment is delivered to the chosen carrier. Delivery is considered complete when the goods have been handed over to the customer (or a location chosen by the customer) or someone who receives them on the customer's behalf in accordance with applicable consumer legislation.

6. Conveyors

We mainly use PostNord.

For international deliveries, other carriers may also be used.

In some cases, the carrier may leave the shipment at the door, in a mailbox or with an agent according to the carrier's terms and conditions.

7. Unclaimed packages

Shipments that are not picked up and returned to Golfvante will be charged as follows:

• Sweden: 100 SEK
• Other countries: 200 SEK

The fee corresponds to our actual costs for shipping, return shipping and administration.

Orders are still subject to the Distance Contracts Act even if a package is not picked up. If the customer wishes to exercise their right of withdrawal, this must be notified to Golfvante in accordance with clause 10.

8. Discount codes and promotions

Discount codes are personal unless otherwise stated.

Discount codes cannot normally be combined with other offers.

Golfvante reserves the right to refuse or cancel an order if there is suspicion of abuse of promotions or discount codes.

9. Customer club

Any offers within the Golfvantes customer club normally only apply to regular prices.

Golfvante reserves the right to change or terminate the customer club and its benefits at any time.

10. Right of withdrawal

As a consumer, you have the right, according to the Distance Contracts Act, to cancel your purchase within 14 days from the day you or someone on your behalf has received the goods.

The right of withdrawal does not apply to business purchases.

To exercise your right of withdrawal, you must notify Golfvante before the withdrawal period has expired. The message is sent to [email protected] and must contain:

• name
• address
• email address
• order number
• which products the return concerns

Once we have received your message, you will receive information on how to complete the return.

The return shipment must be sent back no later than 14 days after you have notified us that you want to exercise your right of withdrawal.

11. Returns

In order for a return to be handled correctly, the product must be returned:

• well packaged,
• in original packaging,
• complete,
• in substantially unchanged condition.

We recommend that the return be sent with tracking as the customer is responsible for the product until it has been received and registered by Golfvante.

If a return lacks an order number or other identification, the processing time may be longer.

12. Return fees

When using the right of withdrawal or other return, the following return fees will be added and deducted from the refund.

If Golfvante provides a QR code for returns via PostNord, a return fee of 79 SEK will be added instead, which will be deducted from the refund. This service only applies within Sweden.

If the return is due to an approved complaint, no return fee will be charged.

13. Condition of the product upon return

You have the right to examine the product in the same way as you would in a physical store.

The product must be carefully tried on to assess size, fit and properties.

If the product has been used more than is necessary to determine its function and properties, Golfvante has the right to make a deduction from the refund corresponding to the product's decrease in value according to the Distance Contracts Act.

For golf gloves, this means, among other things, that the following normally result in a decrease in value:

• use in games,
• visible wear,
• dirt,
• moisture impact,
• stretched leather,
• changed fit,
• damage to Velcro, seams or material.

The original packaging must be returned in such a condition that the product can still be sold as new. If the original packaging is missing or severely damaged, a depreciation deduction may be made.

14. Refund

If the return is approved, the payment will be refunded without undue delay and no later than 14 days from the day Golfvante receives the returned product or the customer demonstrates that the product has been sent back.

In the event of a full return, the following will be refunded:

• the price of the product,
• any standard shipping according to the Distance Contracts Act,

with deductions for:

• return fee,
• possible decrease in value.

In the case of partial returns, only the returned products will be refunded. Any original shipping costs will normally not be refunded.

Refunds will be made via the same payment method used for the purchase unless otherwise agreed.

15. Return address

16. Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

• custom-made or personalized products,
• products manufactured according to the customer's special requests,
• sealed products where the seal has been broken and the product cannot be appropriately returned for health or hygiene reasons,
• corporate acquisitions,
• other products where the right of withdrawal is excluded by law.

17. Complaints

If a product is faulty or damaged, a complaint must be made as soon as the fault is discovered.

The complaint is sent to [email protected] together with:

• name,
• order number,
• description of the error,
• clear pictures showing the error.

Golfvante may request additional information before processing the complaint.

If a complaint is approved, Golfvante is responsible for all reasonable costs directly related to the complaint.

If the complaint is approved, Golfvante may, at its own discretion:

• repair the product,
• send a replacement product,
• offer price discounts,
• refund the purchase.

18. Golf gloves as a consumable

Golf gloves are subjected to significant mechanical stress and are considered consumables.

Life expectancy is affected by, among other things:

• fit,
• grip pressure,
• frequency of use,
• weather,
• moisture,
• sweat,
• storage,
• care.

Cabretta leather is a natural material that gradually changes with use.

Normal wear and tear, natural aging or consumption do not constitute grounds for complaint.

Golf gloves therefore do not provide a guarantee against normal wear and tear.

However, if a product is found to have an original material or manufacturing defect, this will be handled according to applicable consumer legislation.

In some cases, Golfvante may offer goodwill even when there is no right of complaint. Such goodwill action is voluntary and does not affect the consumer's statutory rights.

19. Product information

We strive to ensure that all information on Golfvante.com is accurate.

However, we reserve the right to:

• printing error,
• typos,
• technical errors,
• final sale,
• Minor color deviations between product images and actual product.

Since many of our products contain natural materials and are manufactured using artisanal processes, minor variations in color, texture, stitching, print, and fit may occur. Such variations do not constitute defects in the product.

20. Personal data and GDPR

Golfvante protects your personal privacy and processes personal data in accordance with the EU General Data Protection Regulation (GDPR) and other applicable data protection legislation.

The data controller is:

By using Golfvante.com or making a purchase, personal data is processed in accordance with this section.

21. What personal data we process

Depending on how you use our website, we may process the following personal data:

• name
• Social security number (only when required by the selected payment provider)
• address
• delivery address
• phone number
• email address
• IP address
• order history
• payment information
• delivery information
• communication with customer service
• technical information about device and browser
• information collected through cookies and similar technologies.

We only process personal data that is necessary for the respective purpose.

22. Why we process personal data

We process personal data to:

• administer and deliver orders,
• handle payments,
• provide customer service,
• process returns and complaints,
• to fulfill obligations under law,
• prevent fraud,
• send information about orders,
• send newsletters and marketing after consent,
• analyze and develop our website,
• improve our products and services.

23. Legal basis for processing

Golfvante processes personal data based on the following legal grounds:

Fulfillment of contracts

When you make a purchase, we process the personal data required to fulfill the purchase agreement.

Legal obligation

We process data when this is required by, for example, the Accounting Act, tax legislation or other applicable law.

Legitimate interest

We may process certain data to develop our business, improve the customer experience, prevent fraud and respond to customer inquiries.

Consent

Newsletters (including SMS), certain marketing emails and certain cookies are only processed when you have given your consent.

You can revoke any consent you have given at any time.

24. How long the data is stored

Personal data is never stored longer than necessary.

Example:

• order information is saved in accordance with the Accounting Act,
• customer service cases are saved as long as they are needed to handle the case,
• marketing consents are saved until consent is revoked,
• Some technical logs are saved for a limited time for security reasons.

When the data is no longer needed, it is deleted or anonymized.

25. Who we share personal data with

In order to operate our business, we share personal data with suppliers who process data on our behalf.

Such recipients may include:

Payment

• Klarna
• Swish
• Kustom Checkout

E-commerce platform

• Quick shop

Shipping

• PostNord
• other carriers for international deliveries

Newsletters, email marketing & SMS

• Mailchimp

Analysis and marketing

• Google
• Fishing

We only share the personal data that is necessary for the respective purpose.

All data processors are required to process personal data in accordance with the GDPR and our instructions.

Golfvante never sells personal information to third parties.

26. Transfer outside the EU/EEA

Some of our suppliers may process personal data outside the EU/EEA.

When such a transfer occurs, Golfvante ensures that it occurs in accordance with applicable data protection legislation, for example by:

• European Commission decision on adequacy,
• EU standard contractual clauses,
• other approved safeguards under GDPR.

27. Your rights

According to GDPR, you have the right to:

• receive information about what personal data we process,
• request a register extract,
• request correction of incorrect information,
• request deletion of data when there is no legal basis,
• request restriction of processing,
• object to certain processing,
• request data portability when permitted by law,
• withdraw consent,
• file a complaint with the Privacy Protection Authority.

The request is sent to:

[email protected]

28. Information security

Golfvante continuously works with technical and organizational security measures to protect personal data against unauthorized access, loss, alteration or unauthorized processing.

We use, among other things:

• encrypted communication (SSL/TLS),
• secure payment solutions,
• authorization control,
• safety procedures at our suppliers.

29. Cookies

Golfvante uses cookies and similar technologies to:

• the website should function correctly,
• remember your settings,
• analyze traffic,
• improve user experience,
• measure marketing,
• show relevant ads.

Some cookies are necessary for the website to function.

Other cookies are only used with your consent when required by applicable law.

You can change or withdraw your consent at any time via our cookie settings or through the settings in your browser.

30. Intellectual property rights

All content on Golfvante.com, including but not limited to texts, product descriptions, photographs, illustrations, logos, films, graphics, designs, trademarks and other materials, belongs to Golfvante or is used with the permission of the rights holder.

The content may not be copied, published, distributed, stored or used for commercial purposes without Golfvante's written consent.

Unauthorized use may result in civil and criminal liability under applicable law.

31. Limitation of liability

Golfvante is not liable for indirect damages, consequential damages, lost profits or other indirect financial loss, to the extent permitted by mandatory law.

Golfvante's liability is limited to the value of the product in question, unless otherwise provided by mandatory consumer legislation.

Nothing in these Terms and Conditions shall be construed as limiting the rights that consumers have under mandatory law.

32. Force majeure

Golfvante is not responsible for delays or failure to fulfill its obligations if this is due to circumstances beyond our reasonable control.

Examples of such circumstances include:

• natural disasters,
• Fire,
• flood,
• pandemic or epidemic,
• war or war-like events,
• terrorist act,
• authority decision,
• strike, lockout or other labor dispute,
• widespread disruptions to transporters,
• power failure,
• telephone or internet disruptions,
• cyberattacks,
• delivery problems with subcontractors.

When the obstacle ceases, Golfvante's obligations under the agreement will resume.

33. Product changes

Golfvante is continuously working to develop and improve its products.

We therefore reserve the right to make minor changes to products, packaging, labels and production methods, provided that the change does not significantly impair the product's function or quality.

34. International orders

Golfvante sells products to several countries.

The customer is responsible for ensuring that the products ordered are allowed to be imported to the destination country.

Any customs duties, taxes or other government fees outside the European Union may apply and are payable by the customer unless otherwise expressly stated.

Delivery times to countries other than Sweden are estimated and may be affected by, for example, customs handling, local carriers and national holidays.

35. Changes to the terms and conditions of purchase

Golfvante reserves the right to update or change these terms and conditions at any time.

The version published on Golfvante.com at the time of purchase applies to the current purchase.

Changes do not affect agreements already entered into.

36. Applicable law and dispute resolution

These terms and conditions are governed by Swedish law.

However, for consumers, the mandatory consumer protection rules that follow from the legislation in the country where the consumer has his or her usual residence always apply, to the extent that such legislation provides stronger protection than Swedish law.

If a dispute cannot be resolved through dialogue between the customer and Golfvante, the consumer can turn to the Swedish National Board of Consumer Complaints (ARN) for review.

Golfvante follows ARN's recommendations.

Consumers residing within the EU may also have the right to use the EU's alternative dispute resolution procedure where available under applicable law.

37. Contact

If you have any questions about your order, our products or these terms and conditions, you are always welcome to contact us.

38. Languages and translations

These terms and conditions were originally prepared in Swedish and translated into other languages to make them available to our customers.

In the event of any differences between the language versions, the original Swedish version is the guiding principle for interpretation, to the extent that this is consistent with mandatory consumer legislation in the country where the customer is domiciled.

If any wording is unclear, you are always welcome to contact Golfvante before making your purchase.